Cancellations & Returns Policy

We want you to be completely satisfied with your purchase from MRICStudio. If you are not happy with your order.

Order Cancellation within 24 Hours:

You may cancel items in your order from the “My Orders” section. Click “Cancel” within 24 hours of confirmation or before shipping, whichever comes first. A 2.5% fee will be applied to the refund.

 Order Cancellation after Shipment or Delivery:

If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 5% of the paid value will be applied. This is subject to evaluation by the resolution team.

How to Initiate a Cancellation Request?

1.Go to the My Orders section in your ‘My Account’

2.Click the ‘Cancel Item’ button against the Item you want to cancel.

3.If you checked out as a Guest User (i.e. you have not registered on MRICStudio.com), please get in touch with our Customer Service team to initiate a cancellation.

4.Please go through our Refund Policy to understand the refund process and timelines.

Returning an Item

Time Frame

You can initiate return of an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery 

What’s eligible for Return?

Defective – If the item delivered to you is manufacturing defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product

Difference – If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.

What’s NOT eligible for Return?

Certain items are non-returnable, including:
Gift cards
Personalized or custom-made items (unless defective or damaged)
Items that have been used, damaged after receipt, or are not in their original condition.

How to Initiate a Return Request?

Click Product Images

To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Raise A Return Request

Registered Users:

Login to Your Account > Go to the  My Orders  section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Evaluate and Pick-Up

Once we receive the images, MRICStudio Resolution team will connect with you within 24 hours.

The return requests are evaluated by the MRICStudio Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team at support@mricstudio.in